Support

Help with the native Hunch app on iPhone, iPad and Mac. Tell us what is not working — you do not need to send private content.

Contact

schenkei@hunchagent.io

The link opens your email app. You choose which details to send.

Describe the issue

Version: The app version and build number, if shown. Include whether you installed it from the App Store, TestFlight or directly.
Device: Your device model and iOS, iPadOS or macOS version. A serial number or device ID is not needed.
What happened: Which screen or function is affected? What did you do immediately beforehand, what did you expect, and what actually happened?
Frequency: Does it happen every time or occasionally? An approximate time and the visible error message help; remove personal details from the message.

For Voice: Is the conversation in the foreground, in the background or with the display locked? Which audio source are you using — the device, headphones or glasses?

For the keyboard: Which app is affected, letters or numbers, and does it happen while typing or after a correction? Use a neutral example sentence to reproduce it.

Connection

If your computer is unreachable, check that it is switched on and Hunch is open there. Check the connection status shown for that computer in the app.

Note whether it happens on the same Wi-Fi network or away from home, and whether your configured private network connection is active. Do not include network addresses, Wi-Fi passwords, connection tokens or QR codes in your message.

Do not delete your identity, Keychain entries or saved connections for a diagnosis. Do not disable security checks. Describe the issue first if trying again does not help.

Leave out private data

Do not send passwords, API keys, tokens, identity documents, private chat histories, audio recordings or health data. Full log files and database exports are not needed for an initial request.

If you attach a screenshot, limit it to the error and remove names, messages, addresses and other personal content.

Your installed version

A TestFlight version and the public App Store version may have different features. Report the version actually installed on your device, not just a version number mentioned on the website.